Returns and Refunds

We’d like you to be happy with your order from Walk-in Backrub. Should you need to cancel or amend a product order it is important to contact us immediately.

When you are returning Products, please return with your proof of purchase, within 30 days, and we’ll happily offer a replacement or refund.

Products will remain your responsibility until we receive them. When we receive the products we will refund you any payment that you have made using your original payment method where appropriate.

Products can also be returned in person to any of our London stores.

Products posted can be returned to:

Returns Department,
Walk-in Backrub
11 Charlotte Place
London W1T 1SJ 

If you return Products by post, please ensure you package and label them properly so that they are not lost or damaged in transit.