If you are not happy with the level of service you receive online, please let us know by contacting us.
If you are still dissatisfied with our response, then please email our Customer Service Manager or alternatively, write to us at:
Customer Services,
Walk-in Backrub
11 Charlotte Place
London W1T 1SJ
We will deal with your complaint fairly and effectively
we will acknowledge your complaint within seven days and provide a likely timescale for resolving it
